Privacy Policy

1. Introduction

nustargames.com is an online gaming platform serving players in the Philippines, offering live casino games, slots, bingo, crash games, and other gaming entertainment. As part of operating this platform, we necessarily collect and process certain personal information about our players and visitors.

This Privacy Policy applies to all personal data collected through the nustargames.com website, mobile platform, customer support channels, and any other touchpoint through which you interact with us. By registering an account or using nustargames.com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, nustargames.com acts as the personal information controller in respect of the personal data it collects from players and visitors. This means nustargames.com determines the purposes and means of processing your personal data.

If you have any questions or concerns about how nustargames.com handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Privacy Officer using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

nustargames.com collects the following categories of personal data from players and visitors:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (for age verification — players must be 21 or older)
• Gender
• Nationality and country of residence
• Residential address (including city, province, and postal code)
• Email address
• Mobile phone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, driver's license, UMID, SSS ID, PhilSys National ID)
• Proof of address documents (e.g., utility bill, bank statement)
• Proof of payment method ownership
• Selfie or live photo for identity confirmation, where required

3.3 Financial & Transaction Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, Maya account reference, bank account details — stored in tokenised or masked form)
• Transaction amounts in Philippine Peso (₱ / PHP)
• Bonus and promotional activity records

3.4 Gaming Activity Data

• Game session history, including games played, wagers placed, and outcomes
• Responsible gaming tool usage (deposit limits, session reminders, self-exclusion requests)
• Account login history and session durations

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform interaction logs and error reports

3.6 Communications Data

• Customer support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing communication preferences and opt-out records

4. How We Collect Your Data

nustargames.com collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access nustargames.com, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment verification data from payment processors.

5. How We Use Your Personal Data

nustargames.com uses your personal data for the following purposes:

6. Legal Basis for Processing

nustargames.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your nustargames.com account.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act, the Data Privacy Act of 2012, and gaming regulations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

nustargames.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating nustargames.com, including payment processors (GCash, Maya, Philippine banks), KYC and identity verification providers, fraud detection and AML screening services, cloud hosting and IT infrastructure providers, and customer support platform providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

7.2 Regulatory & Law Enforcement Authorities

nustargames.com may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where required to do so by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and its amendments.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of nustargames.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

8. Cookies & Tracking Technologies

nustargames.com uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

8.1 Strictly Necessary Cookies

These cookies are essential for nustargames.com to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled without significantly impairing your ability to use the platform.

8.2 Performance & Analytics Cookies

These cookies collect anonymised information about how visitors use nustargames.com — for example, which pages are visited most frequently and whether users encounter error messages. This data helps us improve the platform's performance and user experience.

8.3 Functional Cookies

These cookies allow nustargames.com to remember your preferences, such as your preferred language, display settings, and responsible gaming tool configurations, so you do not need to re-enter them on each visit.

8.4 Marketing Cookies

With your consent, nustargames.com may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time through your browser settings or by contacting our support team.

9. Data Retention

nustargames.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically, we apply the following retention periods as a general guide:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your communication preferences.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer for security or fraud investigation purposes.

When personal data is no longer required, nustargames.com will securely delete or anonymise it in accordance with our internal data disposal procedures.

10. Data Security

nustargames.com takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and nustargames.com servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments, vulnerability scanning, and penetration testing of our platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Staff training on data protection obligations and information security best practices.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by nustargames.com:

• Right to be informed: You have the right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data nustargames.com holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

12. Children & Minors

nustargames.com is strictly an adult platform. Access to real-money gaming is limited to individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If nustargames.com becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on nustargames.com, please contact our support team immediately.

13. Third-Party Links

The nustargames.com platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies solely to nustargames.com and does not cover the privacy practices of any third-party websites. nustargames.com is not responsible for the content or privacy practices of any linked third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

nustargames.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. Any changes will be posted on this page with a revised "Last Updated" date.

Where changes are material — for example, where we introduce a new purpose for processing your personal data — we will notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of nustargames.com following notification of any changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how nustargames.com protects your personal data.

15. Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nustargames.com handles your personal data, please contact our Data Privacy Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern. The NPC can be reached through their official government channels.